The Assam Transport Department declared on Tuesday that if app-based cab drivers are discovered to be engaging in any unfair conduct, their licences will be suspended.
The decision follows a public uproar over cab drivers’ alleged unfair practices, infringement of consumer rights, misbehaviour, and demands for additional fees.
Residents of Guwahati have lodged several complaints against Ola, Uber, Peindia, and Rapido cab drivers. Misconduct, refusal of online payments, demand for additional costs, and reluctance to turn on the air conditioner are just a few of the complaints.
In response, Himangshu Das, District Transport Officer (Enforcement) in Guwahati, spoke to the media and declared that the licences of drivers who engage in such unfair and illegal acts will be revoked.
If a complaint has been filed against a driver, the apps will block them for five days, ten days for the second offence, and forever for the third offence, informed Das.
Moreover, the offending driver’s licence would be suspended.
Himangshu Kumar Das, said, “Any inappropriate attitude towards customers will not be tolerated from now onwards. Cab drivers will not demand extra money from customers.”
“Disobeying of rules by any cab driver will lead to the cancellation of their license,” he added.
He also added that complaint numbers are provided on the apps and encouraged consumers to file complaints against drivers for any infractions. He further stated that the Assam government will make a fair decision for both passengers and cab drivers.
